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Being Adaptable (BI004)
Business Innovation
Being Adaptable (BI004)
Can you think of a ‘Hero to Zero’ company? Forerunners in their field, but when others started offering the same or better, times got hard and they disappeared? But what went wrong for them? Well, they didn’t adapt. Adaptability is a...
Thinking Logically (BI006)
Business Innovation
Thinking Logically (BI006)
Logic and creativity are opposite forces. They’re crucial for any successful business, especially when it comes to innovating.Creativity is required in order to keep things fresh, generate new ideas, and keep the company flexible. Logical...
Problem-Solving (BI007)
Business Innovation
Problem-Solving (BI007)
Do you know what the world’s best-selling toy is? No, it’s not some new-fangled, shiny, or high-tech gadget. It’s actually the humble Rubik’s cube! That colourful 3D puzzle with problem-solving at its core. And despite the amount of...
Dealing with Uncertainty (BI008)
Business Innovation
Dealing with Uncertainty (BI008)
Remember being a kid and wishing you had an all-knowing crystal ball? Or wearing out your collection of magic 8 balls only to keep getting the same fate? “Try again later!” Unfortunately, we can’t see into the future. And that’s the...
Being Resourceful (BI009)
Business Innovation
Being Resourceful (BI009)
Ever thrown together a great last-minute meal even though the fridge looked bare? Or winged your way through a successful presentation even though someone dropped out at the last minute? That’s resourcefulness. When applied to the business...
Using Body Language (CA002)
Communication Skills Applied
Using Body Language (CA002)
Matching your body language with the words you’re saying is important. You can completely undermine any message if your body language doesn’t match up. Try folding your arms, frowning, and shaking your head. Now say, “Yes, I’d love to.”...
Tone of Voice (CA004)
Communication Skills Applied
Tone of Voice (CA004)
Think back to a time when someone shouted an instruction at you. Do you remember how it made you feel? If you were at a football field, maybe it was appropriate for them to shout at you, but what if they shouted at you in a quiet...
Assertive Communication (CA006)
Communication Skills Applied
Assertive Communication (CA006)
Many people feel uncomfortable being assertive in the workplace. Maybe you’ve got an excellent idea you’d like to talk about in your next meeting, but you can’t find the right moment to speak up. Or maybe you’re wondering if it’s ok to...
Email Etiquette (CA010)
Communication Skills Applied
Email Etiquette (CA010)
For many of us, email makes up the bulk of our professional communication on a day-to-day basis. And receiving an email with an impolite tone or a reply that doesn’t answer all of our questions can be frustrating. Email etiquette is like a code...
Setting your Career Goals (CM002)
Career Management
Setting your Career Goals (CM002)
If you want to have a successful and rewarding career, you need to think about where you want to be and work out how you’re going to get there. In other words, you need to set goals. These might involve increasing your knowledge, going on more...

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